STUFF WE GET ASKED A LOT

HELP CENTER

FAQ

• My spiders won’t feed, its on its back or hasn’t come out of its hide?

• This could be down to the spider being in pre-moult. This is quite a stressful time for the spider and it is best left alone. Spiders will often stop feeding and block the entrance to their burrows when in pre-moult.

• I have just received my spider, when should I feed it?

• It is usually best to wait a couple of days before feeding.

• Do you ship outside of the UK?

• We can no longer ship outside of the UK.

• How much is shipping?

• Shipping is flat rate of £10.00 in the UK & this does include a heat pack when temps are low!

• What days do you ship? & can I specify what day my order arrives?

• We can ship Monday – Thursday. We do not post over the weekend because we can’t guarantee delivery and ultimately the welfare of the spider(s) takes priority over selling them. We can also post on a specific day if you wish – just get in contact.

• Do you ship all year round?

• ​For the most part yes although we do try and take an annual holiday. Sometimes over winter, if the temperature is expected to fall below 5℃ throughout the night, we may delay your shipping. Keep an eye on the websites notices for further information.

• Can you offer specific sexed Tarantulas?

• ​We do offer females, males & unsexed, we try and make sure they are labelled clearly for everyone to understand. Any questions…just ask!

• What does (RCF), (LCF) & (DCF) mean?

• (RCF) Refers to Red Colour Form, (LCF) Light colour form & (DCF) refer to Dark colour form. These are regional colour variations of a species.

• Can you hold or reserve stock?

• Unfortunately without full payment we are unable to hold any stock.

• Can tarantulas be tamed? Can a tarantula be handled?

• No. Tarantulas are wild animals that are not used to people, they act by instinct and cannot be tamed. We do NOT recommend handling – even the most docile tarantula can bite.

• My tarantula lost a leg, will it grow back?

• Yes. With the further moulting processes lost legs of spiders will regenerate.